Shipping and Delivery Policy

Welcome to Shanghai Xintongqin E-Commerce Co., Ltd. and thank you for choosing our home furnishing products. We are committed to providing you with safe, fast, and reliable shipping and delivery services. Please read the following policies to understand our shipping and delivery procedures.

Delivery Area

We currently ship to customers within Canada. International delivery is available under certain circumstances. Please contact us for more information and specific international delivery options.

Processing Time

All orders are typically processed within 1-2 business days.

Orders shipped on weekends and holidays will be processed starting the next business day.

Delivery Options

We offer a variety of shipping methods to meet different needs, including standard and expedited shipping. The specific shipping time and cost will be calculated at checkout based on your shipping address and selected shipping method.

Order Tracking

Once your order is shipped, we will send you tracking information via email. You can use this tracking number to check your order status on the shipping company's website.

Delivery Time

Delivery time depends on the selected shipping method and destination. Typically:

Standard Shipping: 5-10 business days

Expedited Shipping: 2-5 business days

Shipping Issues

If you do not receive your order within the expected timeframe or encounter any shipping issues, please contact us immediately. We will do our best to resolve the issue.

Damaged or Lost Packages

If your order is damaged or your package is missing, please contact us within 48 hours of receipt. Please retain all packaging materials and the damaged item as part of the claims process.

Contact Information

For further assistance or questions, please feel free to contact us at any time:

Shanghai Xintongqin E-Commerce Co., Ltd.

Email: service@nurvelon.com

Tel: 19267270704