Frequently Asked Questions (FAQ)

Welcome to the FAQ page of Shanghai Xintongqin E-Commerce Co., Ltd.! We are committed to providing you with quality products and a hassle-free shopping experience. Below are some frequently asked questions about our online home furnishings store:

How do I place an order?

You can browse products on our website, select the items you want, and add them to your cart. Then, follow the prompts to check out and enter your shipping information and payment method to complete your order.

What payment methods do you accept?

We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express, Discover), and PayPal.

How does shipping take?

Orders typically take 1-2 business days to process. Shipping times vary depending on location and selected shipping method, but typically arrive within 3-7 business days.

How do I track my order?

After shipping, you will receive an email with tracking information. You can use this information to track your package through the shipping company's website.

Can I cancel or modify my order?

If your order has not yet shipped, you can contact our customer service team to cancel or modify it. Once an order has been shipped, we may not be able to make changes, but you can return the item according to our Return and Exchange Policy.

What if there's a problem with the item I received?

Please contact our customer service immediately, describing the issue and providing proof of purchase. We will help resolve any product issues and process the issue according to our Return and Exchange Policy.

Is the product covered by a warranty?

Yes, our products come with a 12-month limited warranty from the date of purchase. Please refer to our Warranty Policy page for details.

How do I request a return or exchange?

Please contact us within 14 days of receiving your item and provide your order number and relevant details. Our customer service team will guide you through the return and exchange process.

How can I contact customer service?

You can contact our customer service team at any time by:

Email: service@nurvelon.com

Phone: 19267270704

Thank you for visiting Shanghai Xintongqin E-Commerce Co., Ltd.'s FAQ page. If you have any further questions, please feel free to contact us. We look forward to providing you with excellent service!