Return and Exchange Policy

Thank you for purchasing home furnishing products from Shanghai Xintongqin E-Commerce Co., Ltd. We are committed to providing you with quality products and services. If you are not completely satisfied with your purchase, please refer to our Return and Exchange Policy below.

Return and Exchange Period

We accept returns and exchanges within 14 days of receiving your merchandise. Please ensure that the merchandise is in its original condition, unused, and with all original packaging and tags attached.

Return and Exchange Conditions

The product has a manufacturing defect.

The product received does not match the order.

The product was damaged during shipping.

Return and Exchange Process

Please contact our customer service team at service@nurvelon.com or 19267270704, stating your order number and issue.

Our team will provide instructions on how to return your product and provide a Return Material Authorization (RMA) number.

Please use tracked shipping to ensure safe delivery of your return. Refund Policy

Once we receive and inspect the returned item, your refund will be processed within 5-7 business days.

The original payment method will be used for the refund, and the exact time it takes to arrive may vary depending on the payment method.

Exchange Policy

For exchanges, please specify the model or color of the product you wish to exchange when contacting us.

The exchange will be shipped promptly upon receipt of the returned item.

Shipping Information

We will cover the shipping costs for returns or exchanges due to product defects or errors.

For returns or exchanges for other reasons, shipping costs are the buyer's responsibility.

Non-Returnable Items

Some special orders or promotional items may not be subject to this return and exchange policy. Please carefully read the specific instructions on the product detail page before purchasing.

Policy Changes

We reserve the right to update this return and exchange policy at any time. Any changes will be posted on our website and will be effective immediately.

If you have any questions or need further assistance, please feel free to contact our customer service team.

Email: service@nurvelon.com

Phone: 19267270704

Thank you for your trust and support of Shanghai Xintongqin E-Commerce Co., Ltd. We look forward to providing you with a satisfactory shopping experience.