Warranty Policy

Thank you for purchasing home goods products from Shanghai Xintongqin E-Commerce Co., Ltd. We are committed to providing you with high-quality products and reliable after-sales service. Below is our warranty policy to protect your rights:

Warranty Period

Our products come with a 12-month limited warranty from the date of purchase. During this period, we will repair or replace any product that fails to function properly due to defects in materials or workmanship.

Warranty Coverage

The warranty covers functional failures caused by manufacturing defects. However, the following are not covered:

Normal wear and tear

Damage caused by improper use, maintenance, or storage

Unauthorized repair or modification

Accident, misuse, neglect, fire, or other external factors

Warranty Claim Process

Please contact our customer service team at service@nurvelon.com or 19267270704, describing the issue and providing proof of purchase.

Our team will respond to your request within 48 hours and provide instructions for the next steps.

Repairs and Replacements

Products that meet the warranty requirements will be repaired or replaced. If the repair is unavailable and a replacement of the same model is unavailable, we will provide a product of equal value or a refund.

Customers are responsible for shipping the product back to us, and we will cover the logistics costs of the repair or replacement.

Important Notes

Please retain your receipt of purchase and original packaging to facilitate warranty processing.

Before returning the product, please ensure it is clean to avoid processing delays.

Policy Changes

We reserve the right to update this warranty policy at any time. Any changes will be posted on our website and will be effective immediately.

If you have any questions or need further assistance, please feel free to contact our customer service team. We are happy to assist you.

Email: service@nurvelon.com

Phone: 19267270704

Thank you for your trust and support in Shanghai Xintongqin E-Commerce Co., Ltd. We look forward to providing you with long-term, reliable products and services.